Versa not recording heart rate

[ChanelleS9]

Hi, 

My Fitbit Versa is not recording my heart rate, and the green light at the back is not even lighting up. 

I went for a swim yesterday, after I rinsed it and left it hanging to dry as I have been doing all summer and it was okay. Some time later it seems to have stopped working. Since then I have gone into settings and turned the heart rate off and back on, and even restarted the device but still nothing. 

Tried charging it for a bit (even though there was sufficient battery), but not even this worked. 

Any idea how to solve this please??

Cheers! 

[Marrrmaduke]

Try resetting versa to factory defaults. Just sync it first as the hard reset will wipe it. I'm afraid tho that sensor got water damaged (yes, I am aware versa is supposed to be swimproof). 

[NellyG]

I agree with @Marrrmaduke. Try a Factory reset (settings app on the watch and scroll down to About). If that doesnt fix it, contact Support (link in my signature)

[ChanelleS9]

So will the sensor work again then? Or not?! 

[ChanelleS9]

Thanks @Marrrmaduke and @NellyG for your replies, unfortunately still unsuccessful here. 

I turned the heart rate on and off, switched my versa off, did a hard reset ... None of these worked for me. I have now emailed support. Hoping i’ll get a solution asap 

[Marrrmaduke]

Good luck! Hopefully your versa will get replaced soon.😊