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Versa not recording heartrate. Greenlight is on

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‎10-14-2019 10:27 - last edited on ‎10-15-2019 07:11 by Fitbit Moderator

‎10-14-2019 10:27 - last edited on ‎10-15-2019 07:11 by Fitbit Moderator

I just brought the Versa yesterday. It was working fine. I noticed this morning that the green light was not on, and my heart rate was not being tracked. I restarted the Versa, I now have a green light, but still no heart rate. I reinstalled the app on my phone still nothing. HELP plz.

 

 

Moderator edit: format

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‎10-14-2019 17:13

‎10-14-2019 17:13

Hi @RoseOOPS , go to the settings of your Versa. scroll down to HR and switch it off. Restart your Versa several times and after that enable HR again in the settings. Normally this will solve these kind of problems. If it does not, call Customer Support about it. Regards kuzibri

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‎10-15-2019 07:11

In response to SunsetRunner

‎10-15-2019 07:11

@RoseOOPS it's great to see you in our Fitbit Community! Regarding the heart rate issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone.

 

I'm glad to hear that they took care of your case. Don't hesitate to get back if you see anything unusual with your Fitbit Versa and I'll be happy to assist you.

 

Thank you for your help @SunsetRunner!

 

See you guys later! 😀

JuanJo | Community Moderator

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