Versa not recording sleep nor getting text notifications

[ATorres]

I have had the same problems with my Fit bit. No Sleep Log and no Push txt notifications. I have to allow preview for the txt notifications to come to the fit bit. The changes to Fit bit have made me an unhappy customer. I think I am going to move onto a different watch for my services. 😞

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@ATorres Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your Versa not recording sleep nor getting text notifications and thank you for checking the settings. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Regarding your notifications try refreshing the link between your phone and your Versa by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Let me know how it goes.