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Versa not recording sleep

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‎06-06-2020 14:33

‎06-06-2020 14:33

I have tried resetting it multiple times. It is recording heartbeat. The lights are on in the back. I'm sleeping more than 3 hours. This started about 1 week ago. Where do I go from here?

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‎06-18-2020 06:20

‎06-18-2020 06:20

Hi @ckpetnurse, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it's not tracking your sleep.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your watch for the next 24 hours and see if it tracks your sleep time properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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