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Versa not recording steps, heart rate, etc.

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‎10-20-2019 02:26 - last edited on ‎10-21-2019 05:36 by Fitbit Moderator

‎10-20-2019 02:26 - last edited on ‎10-21-2019 05:36 by Fitbit Moderator

Versa has stopped recording steps, heart rate etc. Last week would only pause swim , not end session, and battery of approx 2 hrs. Battery wouldn’t charge. Now will charge , but not last. Synced to iPad.

 

 

Moderator edit: updated subject for clarity

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‎10-21-2019 05:35

‎10-21-2019 05:35

@Janmcgran welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped recording your stats.

 

Regarding the battery issue, please try the tips that are listed in this help article which are helpful in order to improve the battery life.

 

After this, restart your Versa as described in this help page. Finally, monitor your watch and see if it records your stats properly.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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