Versa not recording steps

[Jessie2149]

My fitbit versa is not counting my steps correctly... around half. 

I have tried factory resetting my fitbit uninstalling and reinstalling and I've made sure my software is updated. Any suggestions?

Moderator edit: Subject for clarity 

[HeydyF]

Hey @Jessie2149, it is great to see new faces around! Thanks for trying some tips to make your Versa count your steps. Let me explain to you how the wrist Fitbit trackers recognize your steps. Beside the stepping forward, your arms should be in movement so the watch can pick up your steps. If you have questions about this, please take a look at the information in this help article: How does my Fitbit device calculates my daily activity? 

Let me know if you have further questions! 

[Jessie2149]

Hi there, thanks for that but mu fitbit nad been counting steps perfectly and just suddenly it's not anymore

[HeydyF]

Thanks for your reply @Jessie2149! Is it counting other data like calories, floors, heart rate. etc? O is it not tracking anything at all? 

Please let me know! 

[Jessie2149]

Hey Hedy 🙂 

Everythjng else seems fine 

[HeydyF]

Thanks for the info @Jessie2149! by any chance, have you get in touch with our Support team for further help? If so, what was their response? 

Let me know!