Versa not registering heart bpm

[CarrieDr]

First of all,  I am in my seconds Versa replacement for other technical problems.  Now today during a spin class I noticed my heart bpm’s were not registering.  Tried turning it on and off, checking settings, nothing has worked.  Anyone else have these problems? I’m bummed because I love my Versa but thinking of going another route ....

[Marrrmaduke · Accepted solution]

@CarrieDr Have you tried toggling heart sensor on/off? I would try it several times with syncing in-between. Also, is your versa syncing without issues? When you noticed HR wasn't being recorded, how much battery was left? It is not unusual for Versa to stop HR measurements if the battery is critically low (10% or so). As a last resort, you can perform a factory reset, but this will wipe your versa entirely. You will need to remove it from your Fitbit account (delete in Fitbit mobile app) and from your phone's Bluetooth settings. After performing factory reset, you will have to add Versa again (in Fitbit mobile app).

[CarrieDr]

Thank you so much for your advice! I am wondering now if the low battery
level was the cause, although that had not happened before. After turning
it on and off a few times, and syncing it, it seemed to be okay.

Thanks again, I am lost in my workouts not knowing my heart rate!! lol

[Marrrmaduke]

@CarrieDr I know how you feel. It happened to me yesterday. After the battery level dropped to 10%, it turned off syncing and HR. Resumed everything after I fed it. Greedy beast. 😋

[CarrieDr]

Hahahaha!!

[Marrrmaduke]

@CarrieDr and the weirdest thing is I never noticed this happening before! But, I never worked out with such low battery, so might as well have missed it. Noticed it entirely by accident. 😊

[CarrieDr]

It actually was acting weird again this morning. At first it said my bpm’s
were 78 in the middle of a spin class (watch was at 65%) so I turned it off
then back in, then I was at a whopping 175 even through a cool down. So
weird. Maybe I need to clean the little receptors??

[Marrrmaduke]

@CarrieDr I noticed (with all of my wrist trackers) that if I'm really pushing it and sweat a lot, the moisture that accumulates under the sensors, skews the readings. So I quickly wipe under with the shirt, or move the versa on my arm, wipe the skin, and re-position it. You're probably pushing hard during spin classes. It happens to me all the time when I'm on my cross-country skiing machine. Cleaning the tracker after each workout is a good idea! 😊

[CarrieDr]

Thank you for being my Fitbit svenjolly! Unfortunately my versa has stopped
working altogether. I’ve done everything that is suggested when there are
issues (this is my second replacement) and now I have a complete dead
watch. The only thing is randomly does is a little one second
vibration...... 😏

[Marrrmaduke]

@CarrieDr Does it react to 2-button reboot? Or nothing?

[CarrieDr]

Nothing 😫

[Marrrmaduke]

@CarrieDr One more thing that we can try here is a 3-button factory reset. We obviously cannot see the screen, so it will be tricky:

1. Press and hold all 3 buttons until Fitbit logo flashes (well display is dead so that probably won't happen. Hold for approx 15 seconds)
2. After Fitbit logo disappears, release the bottom right button (and wait and wait and wait)
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear. The strong vibration is crucial. No vibration, no factory reset. It might be difficult, I had people on the forum trying to reset for hours before they finally succeeded. I hope it works, but honestly you might need yet another replacement. 😞

[sandieb77]

Thank you