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Versa not registering heart rate

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‎07-17-2018 04:14 - last edited on ‎07-18-2018 04:53 by Moderator Alum

‎07-17-2018 04:14 - last edited on ‎07-18-2018 04:53 by Moderator Alum

Now my BPM is not working. It won't even turn on. Anyone else have new issues?

 

 

Moderator edit: subject for clarity

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‎07-18-2018 04:55

‎07-18-2018 04:55

It's great to see you participating in the Community @SMKEEN.

 

If you are having issues with your Versa registering your heart rate, I recommend taking a look at this post. There you will see some things that might be affecting this reading and some tips to improve it. You can also try the restart process.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-18-2018 05:09

In response to AlejandraFitbit

‎07-18-2018 05:09

I contacted customer support last night after it stopped working all together. I had condensation in my versa from swimming and the device stopped working all together. Mailed it in to them today for a replacement device. Back to wearing my garmin until the new one arrives. Thank you for your time.

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