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Versa not registering heart rate

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‎09-22-2019 08:31 - last edited on ‎09-23-2019 10:55 by Fitbit Moderator

‎09-22-2019 08:31 - last edited on ‎09-23-2019 10:55 by Fitbit Moderator

Versa stopped registering BPM help ?

 

Moderator edit: updated subject for clarity

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‎09-23-2019 11:09

‎09-23-2019 11:09

Hi @Max5683. It's nice to see a new member around.

 

Thanks for letting me know about your Versa and it's current behavior. This shouldn't be happening, and after contacting our Support team I was told that you already have a case created them. They'll continue providing you with assistance, so make sure to follow their advice.

 

By the way, I've moved your post to the Versa board so you can receive more related responses about this situation, and to keep our forums organized

 

Hope to see you around.

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