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Versa not registering hours of sleep

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‎01-30-2020 08:15

‎01-30-2020 08:15

Hi can any one tell me why my versa missed  logging hours of sleep but my pulse rate does not have any breaks in its log? I tend to go to bed at 23.00 to 1.00 in the morning. when I look at my sleep log, it shows I tend to be asleep  very quickly but say at 3am it will stop recording  my sleep and start again at say 5pm (note these are example times). I thought this could be the watch losing  contact but my heart beat log is continuous. On other days the trace in the sleep log is correct.

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‎02-06-2020 15:58

‎02-06-2020 15:58

Thank you for visiting the Fitbit Community @kevinlee.kssl.

 

I'm sorry to hear that your Fitbit Versa is not registering your sleep continuously.

 

This behavior seems very weird. If you haven't done it already, please perform a restart to your Versa by following these instructions. In addition, please make sure that you are following the instructions on this article to track your sleep.

 

If you have any question, please don't hesitate to contact us back at any time.

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