Versa not responding after factory reset

[disey43]

My Versa would not sync with my phone app or pc account, messaged Fitbit customer service who went through all of the troubleshooting again with me (I had already done this) and it still didn't work. Was then advised to do a Factory Reset which I said I would do once I had time as they have you on forever doing this and that...so, I have done a factory reset and now my watch is just showing the Fitbit logo and telling me to install the app. I have uninstalled and reinstalled the app on my phone and it brings up my usual account but the watch is still showing Fitbit logo. When I go to add a 'new device' to the app it cannot find my watch. I'm losing faith in this watch now and I am not happy at all, I've had it since May and it's been fine up until a few days ago. The message service seems closed now and now I have no watch and a useless app.

Moderator edit: updated subject for clarity

[Unnati]

It's still not working.. can someone please help .. My phone is still unable to find  my fitbit versa Lite. 

[stamps3223]

I contacted fitbit  and they had me unpair my watch to my Ipad. Go into settings on your phone and have it forget your watch as soon as I did that it found the watch again and started the set up. From there just follow the prompts.

[Unnati]

It makes me feel so sad when I m facing this issue with fitbit. Hardly one year to this watch n it's not working anymore. Sine 4 days I m trying to connect my watch to phone via Bluetooth after factor reset. And watch has stopped responding since then. 18000rs of worth loss in less then one year. Can anyone from fitbit community help me here. So called Fitbit management or customer care also are totally useless. 💔
Thanks n regards,
Unnati
--
Sent from Yahoo Email App for Android

[SunriseRun448]

If it's less than a year old they should replace it. That's their warranty policy.
https://www.fitbit.com/us/legal/returns-and-warranty

[Rslewis1292]

I was in the same boat. Nothing I did worked. And because it was a few months past a year the warranty was no longer valid. My advice take your money somewhere else. There are other, more reputable devices that are clearly much better quality and are built to last longer than a year. Don’t waste any more money on Fitbit.

Sent from my iPhone

[AirP]

I'm seeing the same thing with my Versa, my wife hasn't noticed any issues with here Versa lite.

Thursday (June 25) with my Fitbit Versa.

• Wouldn't sync all-day as it had for the last year.
• Wouldn't manually sync with my Samsung Galaxy 10.
• Wouldn't connect with the Windows 10 Fitbit app.
• The time on it was 10-20 minutes off(can't remember the exact time it was off).

Friday (June 26)

• My Versa's set alarm woke me up and noticed it had at least synced once since I last checked.
• After my wife asked me why I slept in on a workday, I noticed my Versa had changed it's time to be around 1 hour behind the actual time.
• Being worried about my Versa being corrupted, I did a factory reset.
• The watch will not be recognized nor be set up the Samsung Galaxy 10 app or the Windows 10 app.
• After a few hours of reading about many other people seemingly having the same issue and restarting everything (Versa and my phone) I powered up my old Charge 2 and it set up and has worked perfectly, much as my Versa had done before the last few days.

It would be one thing to send out information on the website or through social media mentioning that customers could have possible issues, issues are understandable but that wasn't done and still isn't being done, it's almost like they're covering this up in hopes of having a fix and just not addressing that there was an issue.  At this point, I'm not sure if I can trust this brand anymore with their silence on something that affects its customer's ability to use their products. Today my wife and I will be looking at alternatives, not because of the issues(I'm sure they'll get fixed) but the lack of caring about its products when they know there are issues, your messageboard is flooded with people talking about the issue and still... no statement.

[stamps3223]

unpair your watch to phone or what you have it synced too. You have to go in settings on your phone to have it forget your watch. As soon as I did that it started to do the setup it was asking for from the app. Before I did the unpairing it would just get stuck on found the watch. From there it was simple to just follow the prompts to set it up again. Been working fine since then.

[SunriseRun448]

I have done every possible troubleshooting maneuver. Fitbit declared it DOA.

[oldseagull]

Visa not syncing  I need to factory reset but how all I get is the ref circle with an X  

[AirP]

Didn't work for me.  I've now added my wife's One+ 6 phone to the list of devices the Versa will not set up with.  If I plug it into my computer via the USB power strip, I can get Windows to recognize the hardware by having it look for new hardware, but Bluetooth... nope.

My issues are that a number of customers seem to be having the same issues(look on these forums, twitter, or reddit).  It just seems like way too many people having the same specific problem all in the same time span.

Moderator Edit: Personal info removed

[SunsetRunner]

Exact same thing happened to me yesterday. NOT a happy camper and looking at Apple watches now 😖

[SunsetRunner]

What did you buy?

[AirP]

Update to my Versa not syncing often, factory reset and now it won't set up.  Fitbit said that although it's looking ready to setup (fitbit logo and scrolling text about getting the app to setup), they pronounced it dead after ~11 months of use (they looked at when I first used it) and sent me an email...

Please click on the link below to review your replacement offer and provide us with some additional information to get you back on track:

The offer was to replace the Versa or 50% off most of their not brand new devices that were still in stock so that did not including Charge 4 and only one color of the Charge 4.  The Versa 2, Versa Lite, Ionic, Charge 3 (only in Blue Gray / Rose Gold Aluminum) were the main ones available for the discount.  Also, if you pick the 50% off the current device will no longer be valid, which to me means that there is an internal ID on them that gets transmitted to Fitbit (which I suspected and is possibly the reason it won't set up, as in that ID is no longer in their current database).  I've seen this type of issue happen when dealing with database backups during moves.  It also could be the Bluetooth piece was going and then went bad but I've never had a device with Bluetooth do that before.

[SunriseRun448]

Fitbit (Google) just wants to put us in this endless loop of being beholden to their products. When I asked for reasons why I should continue to support them after 4 failed devices their actual response. Badges..really?

Based on your request here are 2 reasons we do recommend you may buy a new Fitbit with our 25% discount:
1. You will continue enjoying the experience of being part of our Fitbit Family (the badges for reaching your goals, your trophies of winning your challenges, getting your notifications you have reached your daily goal)
2. The discount can be applied even to one of our most beloved watches which is the Fitbit Versa 2 (a very similar model than yours, but improved with new features).

[stamps3223]

so sorry you have such trouble with your fitbit. Mine worked once I unpaired it from my Ipad, it then connected right away and set it up again like new.

[stamps3223]

I have the fitbit versa it was the only one in my budget. I had another tracking watch before this one and it lasted about 3 months then froze

[Kenn.Sanchez]

Did you do the 3 button hold for 3 minutes or more, and you said it worked? I know this is an old post but I need your help because I'm going through the same thing that everybody else is. Thank you in advance

[Kenn.Sanchez]

Did yours actually come back to life?

[SunriseRun448]

No. Fitbit declared it “dead”.

[Sensrock]

Nope

Sent from my iPhone