Versa not responding after factory reset

[avrilwhite2]

I did a factory reset and now my Fitbit won’t start or turn on help !!!

Moderator Edit: Clarified subject and formatting

[emossel9]

Two days ago I charged my versa as normally.  Battery was at 10%, I left it on the charger for a few hours and took it off at 100%.  As soon as I took it off of the charger the buttons would rarely respond, the screen flickered, the display was displaying random pixels and colors, and the screen was unresponsive to touch.  After hours of finagling I finally got to the factory reset button and initialized it.  As soon as I pressed it, there was a complete loss of power with zero responsiveness.  I tried holding two buttons and all three with no result.  The watch is taken care of and used as instructed.  My current versa was replaced under warranty less than a year ago due to the first having a faulty HR sensor.  Since this replacement watch is less than a year old and still under warranty, could you advise as to how to proceed?

[LizzyFitbit]

Hi @avrilwhite2 and @emossel9. A warm welcome to the Community!

@avrilwhite2, thanks for letting me know that your Versa isn't working after the factory reset. While checking your details I was told that by our Support team that your case is already on their hands. Apparently they're reviewing your details and will stay in touch with you via email.

@emossel9, I appreciate the time taken to troubleshoot your watch. I'm sorry that you're having this experience with your replacement. To make sure all our steps were exhausted, please give a try to the troubleshooting described in this help article.

Let me know how it goes.

[emossel9]

@LizzyFitbit  Thank you for the response.  All possible solutions were attempted to no avail.

[avrilwhite2]

Yes I have posted back my Versace to the Netherlands as requested so I can
get a replacement. How long should this take


Many thanks
Avril

[VMD85]

The same thing has happened to me and I did all of the trouble shooting suggestions and nothing works,

. I have emailed customer service Over a week ago with no response from them.I am thinking if buying  an Apple Watch instead of another Fitbit product. I loved my versa but it was only 11 months old when it stopped working. Very sad.

[avrilwhite2]

I contacted customer services and they asked me to send it back to the
Netherlands at my own expense I still don’t trust them one bit

[VMD85]

I contacted customer service, my Fitbit is still under warranty and they are sending me a replacement at no additional cots to me.

[Leighboy51-]

Me to now on my3rd replacement 

[emossel9]

@LizzyFitbit  Please advise how to continue or what email to contact to get better support as this is still an issue.

[avrilwhite2]

https://contact.fitbit.com

[avrilwhite2]

Can I ask if it was easy to get your replacement. I have send my faulty
Fitbit to the Netherlands at my own cost and I was waiting for a
replacement. However I’m very worried that this won’t happen. I would like
to hear a good success story in this case

[pyro108]

I have the same problem

Yesterday, i charged my fitbit and i wore it all day

This morning, i saw the battery down to 40% then i checked fitbit i see the flash light not stopping

I dont know what happening then i do factory reset

Now my fitbit is off. I try to turn it on but impossible

😞 😞 😞 😞

[avrilwhite2]

Oh no I hope I don’t have to do this. Do you think they will just sending
me out a replacement?

[VMD85]

It might be worth trying. I gave up on fixing my old one. I just hope it doesn’t take forever to get here.

[VMD85]

I don’t have to send my faulty one back. They just processed the request for a replacement and I am not sure how long it will take to ship it. 

[VMD85]

I went to the support page and choose contact us and selected the phone number. It will not allow me to post a phone number i

here😒

Moderator Edit: Formatting

[Leighboy51-]

Sent from my iPad

[LizzyFitbit]

Hi everyone. I'm glad to see you participating in the Community Forums.

Thanks for your continued reports about your watches and the steps tried on your own. Our team strives to improve our products and services, and your feedback is our biggest motivation as that helps us to make sure we're delivering what our users want and need.

@emossel9 and @VMD85, I've got in touch with the Support team and I was told that you already have a case created with them. They'll provide you with assistance via email so make sure to check your inbox.

@avrilwhite2, thanks for getting back. I understand your concern, please know that your case is on good hands and our team will continue working with you to get you back on track. If you have a question about their resolution, you can reply back to their email to receive more details about your case.

@pyro108, I'm sorry that your watch isn't working correctly. Just to confirm, may I know if you've exhausted the troubleshooting steps described in this help article? If not, please give them a try and keep me posted.

I'll be around.

[es7129]

I too am having this issue. Just started as stated by others and all self help options have failed. It’s black and with attempted reset the screen goes dark gray and then back to green.

My app shows the watch has synced recently but I’ve been troubleshooting for three days now.