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Versa not responding after swimming

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‎07-30-2020 12:05 - last edited on ‎07-31-2020 10:40 by Moderator Alum

‎07-30-2020 12:05 - last edited on ‎07-31-2020 10:40 by Moderator Alum

Had a swim in the pool today. Not Fitbit Versa 2 not responding at all. No vibrations,  no lights, try to restart with all 3 buttons and just left one few times

 

 


Moderator edit: format. 

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‎07-31-2020 10:39

‎07-31-2020 10:39

Hi @Gensa, welcome to the Fitbit Community forums. 

 

Thank you for all the details that you've provided regarding the problem you've experienced with your Versa 2 not responding after you used to swim in the pool. 

 

I've sent your information to the Customer Support team for further assistance with this (since the Versa 2 should be swim proof), but was informed that you already have a case created or that you already got in touch with them. 

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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