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Versa not responding after swimming

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‎09-01-2020 23:47 - last edited on ‎09-02-2020 21:38 by Fitbit Moderator

‎09-01-2020 23:47 - last edited on ‎09-02-2020 21:38 by Fitbit Moderator

My son's versa has not turned on at all since he went swimming with it last week. I've tried charging with two different chargers, tried all factory reset suggestions. No screen display, no lights, nothing. 

Can you help?

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:37

‎09-02-2020 21:37

Hi @DebsE, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if you can see water droplets inside the Fitbit? Maybe just moisture that can confirm that water got inside the device? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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