Versa not showing Calling notification with Samsung A50

[Neha2101]

Hello dear FitBit Community,

I just bought versa 2 days back, since that day my versa isn't showing calling notifications, or if showing then its taking 10-15 seconds after call is being in notification in mobile.
Notification probability is 2 out of 20 times which shows on versa after 10-15 sec of delay or either it don't shows and only shows missed call after call got missed in mobile.
Rest all is okay - I have turned ON all the notifications from App and mobile.

Kindly suggest what to do.

or either if the problem can't be solved I would return the product to amazon.

Regards,

Neha

Moderator edit: format

[JuanJoFitbit]

@Neha2101 welcome to our Fitbit Community! I'm happy to assist you with the notifications issue that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 

[Neha2101]

Hi JuanJo,

Thanks for your revert - I would like to inform the that the forum link which you have provided is related to IOS not android.
Please see it according to an android phone specially Samsung A50 ?

[JuanJoFitbit]

@Neha2101 I apologize for the misinformation about the link provided.

I'm afraid to say that the Samsung A50 is not listed in the Supported devices list. This may be the reason why the notifications are not working properly.

I would like you to submit a compatibility request of this device in our Feature Suggestion board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our engineers.

.Let me know if you have any questions.

[Neha2101]

Hi Juan,

Thanks for your suggestion - I will put this in your Feature suggestions board but I want to know how long it will take to sort out this issue.

Because I have a amazon refund offer for 10 days started from 18th Oct and if problem will take time in sorting then I would prefer to return your product.
Using the product without calling notification is just useless kind of situation.
Just let me know if you can help out in some short tenure ?

Also let me know if I just replace this specific piece with another new versa then is there any probability that it will start working ? Because if its a compatibility issue then it might will remain in each of your product as my phone is same always .
Need suggestions and solution,

[Neha2101]

Hi Juan,

Waiting for your response.

[Neha2101]

Can I get reply of my msgs ?
or either I will return this watch ?
I am very disappointed by the support team - very pathetic and slow service .