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Versa not showing active minutes.

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‎02-25-2019 06:40 - last edited on ‎02-26-2019 06:43 by Moderator Alum

‎02-25-2019 06:40 - last edited on ‎02-26-2019 06:43 by Moderator Alum

Hi, for a few days now I’ve noticed my versa isn’t showing my active minutes. Everything else is showing except this, any ideas?

 

Moderator Edit: Clarified Subject.

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‎02-26-2019 06:46

‎02-26-2019 06:46

Hello @Crownstar, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your Versa lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, when you open the Fitbit app and your Versa syncs, are you able to see active minutes here? Are you tracking activities using the Exercise app in the Versa or is your Versa auto-detecting exercises? This information will be very helpful for us to check this further and determine what we should do next. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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