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Versa not showing correct resting heart rate.

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‎07-25-2018 15:08 - last edited on ‎08-02-2018 11:11 by Moderator Alum

‎07-25-2018 15:08 - last edited on ‎08-02-2018 11:11 by Moderator Alum

My watch heart monitor is saying  135 beats a min when I’m resting so I put my partners watch on it was only 55 bmp iv reset it an it’s still saying the same I don’t now how to fix it

 

Moderator Edit: Clarified Subject.

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6 REPLIES 6

‎07-25-2018 22:09

‎07-25-2018 22:09

I would restart it and see if that corrects the problem. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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Best Answer

‎07-26-2018 05:59

In response to ACG

‎07-26-2018 05:59

Iv tried that iv even put it back to factory settings

Sent from my iPhone
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‎07-26-2018 06:01 - edited ‎07-26-2018 06:04

‎07-26-2018 06:01 - edited ‎07-26-2018 06:04

Hi @Clare42. If the reset did not work, you may want to try turning it off completely ... waiting a few minutes ... then pressing any button to turn it back on. 

 

Please let us know if this works.

 

Edit: I just read your latest post about going back to factory settings. At this point, I suggest you contact Support.

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‎07-26-2018 07:40

In response to SunsetRunner

‎07-26-2018 07:40

This hasn’t worked

Sent from my iPhone
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‎07-26-2018 09:47

In response to Clare42

‎07-26-2018 09:47

I’m sorry to hear that, @Clare42. It is probably time to contact Support and see if they can help. 

Best Answer

‎08-02-2018 11:15

In response to SunsetRunner

‎08-02-2018 11:15

Hello @Clare42, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @SunsetRunner and @ACG, thanks for all your help. 

 

@Clare42, I appreciate you have let us know the troubleshooting steps you've tried so far in hopes to resolve your issue. As you have already restarted and turned off the Versa, my best recommendation would be turning the heart rate monitor on the watch by going to your watch and tapping on the Settings app. Scroll down until you find Heart Rate and tap on it to turn it off. After that, wait for 5 minutes and turn it on, then check if your current heart rate is showing correctly. If it is, your resting heart rate will adjust accordingly. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

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