Versa not showing heart rate information

[RutSab]

Hey,

My Fitbit is only 3 days old and he doesn't show my Heart Rate on my Fitbit anymore, but the app works just fine and does shows the Heart Rate?

Help!

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @RutSab.

If your watch isn't registering your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it. Also, in here are some other tips you can take into consideration. I also suggest verifying that the heart rate option is on by going to your watch's settings.

Let me know the outcome. 

[SFi]

None of the suggestions in your post are working for me.  Bought the Versa on Wednesday.  Everything worked fine Weds. evening. & Thursday morning.  About 11am the heart rate quit registering.  About 4pm it started registering again.  Took the watch off at 10pm.  Heart rate still registered when I went to bed at 10:30 & was still registering before I put it back on at 6am this morning.  By 7am.  was not registering again.  Interesting how it registers a heart rate when no one is wearing it.

[AlejandraFitbit]

It's great to see you around @SFi.

Since the instructions provided in my previous post didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later. 

[RutSab]

I have the exact same thing going on! Each day in the morning he shows a heart rate of 0. It only starts working around the noon. And also when i am not wearing my fitbit he is showing a haert rate. I cannot trust it anymore. I bought my fitbit for haertregistration, but it is not accurate. I only have him 1 week. Can you check this for me too, please? Thanks

[Joshua_Tree]

I'm having the exact opposite issue. Heart rate registers on the device, but doesn't register on my phone app. I bought the versa yesterday.

[SunsetRunner · Accepted solution]

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@Joshua_Tree wrote:

I'm having the exact opposite issue. Heart rate registers on the device, but doesn't register on my phone app. I bought the versa yesterday.

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Your problem is a known bug in the App and will be corrected soon.  See THIS post.