Versa not showing quick reply option

[ChriFit]

I am thinking I missed a setting somewhere. Because since I got this replacement and it's been updated, it seems any text messages, I get will only give me the options of Open (open text message app on my phone so I can reply) or Close (actually dismisses the text on the tracker).

I don't have the option to quick reply, although I did at one point less than a month ago before I got my replacement. Any ideas anyone please? If it means anything, I am and have been using Textra with no issues until now. Thanks for any help.

Moderator edit: subject for clarity

[kcronin]

@Vstanto1  For Button 2 choose "Android In line Reply" not "Quick Reply" 

[ChriFit]

You seem to be on the right path. Not sure what else to change. But let me ask, what do you have under Customize Notifications-Heads up Notifications-Style when Unlocked....

Mines is set to Android Heads up

[ChriFit]

Lol yep you are correct, didn't see that one error. You definitely helped me when I had this problem!

[Vstanto1]

Mine is set the same. Android heads up.

[ChriFit]

Follow @kcronin post above to get it right. She found your error when I totally missed it.

[Malaki]

I have just purchased fitbit versa lite and all the setting is fine and the quick reply doesn’t work. Whats the solution? I am not using the textra app.. 

[Vstanto1]

My phone was too old i think. I upgraded to a newer phone and switched to
textra and it works just fine. Textra didnt fix the problem on my old
phone. Textra did work with my new phone. But I have other friends who do
not use textra and it works. They have newer phones than mine though.

[Malaki]

Its so sad that mine is still not working considering i have a new phone iphone 8 plus, i have also joined a few fitbit community. And still is not working 😞

[ChriFit]

Quick Replies DO NOT currently work for IPhone at this time. You can receive messages but cannot reply to them.

[kcronin]

@Malaki  Quick Replies won't work with Apple phones. Apple won't allow it. Only Android phones running Android 7 or higher can use Quick Replies. 

[Malaki]

Oh i see. Thank you so much

[Lisab0878]

My Terra app doesn't have a Android in line to use in second button?

[kcronin]

@Lisab0878  What phone do you have and what operating system is your phone running. If you are Android, you need at least Android 7.0 to be able to use the Quick Reply option. Not having the In-Line reply option suggests that your phone might not be running Android 7.0.

[Lisab0878]

No it only 6.0Thanks,Lisa Boyd

[jas572]

I have a samsung 9+ and versa. I used to get message notifications on my versa using textra and the quick reply option was working. I am no longer getting any message notifications on my versa. I already have the textra app set up with the customized notifications mentioned. I even unsynced my versa and resynced it as well as restarted my phone. I get other notifications like phone calls without any issues.

Any suggestions? 

[SunsetRunner]

Hi. Can you maybe help me please I have an IphoneX and Fitbit Versa with the last update i can recieve notifications on my watch but i don’t have the option to reply. All the notifications come in .. do i miss something? 

[SunsetRunner]

Help I have the same problem i don’t see the quick reply option. 

I have an Iphone X and fitbit vesa I see all notifications but i can not reply. 

somebody know what do i miss it should work .. 

[kcronin]

@SunsetRunner   Quick Reply is not an option for iPhone. Apple will not allow it to happen. 

[SunsetRunner]

oh nooo 😞 ok thanks for tour reply! i thought i saw in a description that it works also for IOS 😞

Sent from my iPhone

[SunsetRunner]

it is actuay very strange because in the description it standa very clear that it can be used also from Iphone. I look just on the app in itselff and it actually stands very clear that it works. Why then it is this confusion?