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Versa not showing the same time as the phone

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‎07-03-2018 01:11 - last edited on ‎07-04-2018 04:52 by Fitbit Moderator

‎07-03-2018 01:11 - last edited on ‎07-04-2018 04:52 by Fitbit Moderator

My Versa is not showing the same time than my phone app. What must I do?

 

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎07-04-2018 04:55

‎07-04-2018 04:55

@myversa Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa ins't displaying the same time as the app. Have you synced your Versa with your phone? Syncing will update the settings including the time. Also check the timezone on your settings and make sure it is correct.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎07-04-2018 05:21

In response to AlvaroFitbit

‎07-04-2018 05:21

I did all off above... thats why it is so fristrating!!



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Best Answer

‎07-04-2018 06:40

In response to AlvaroFitbit

‎07-04-2018 06:40

Yes, I have synced already many times. It stays 1 hour behind my phone.

Best Answer

‎07-22-2018 10:46

In response to myversa

‎07-22-2018 10:46

@myversa sorry for the delay in my reply. Are you still having issues with the time displayed on your Versa? Please share a screenshot your phone's timezone settings and the Fitbit app timezone settings. You can also try changing the timezone on your Fitbit app to a different location that also has the same timezone (like selecting another city that is in the same timezone).

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer