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Versa not swiping so I can view my stats

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‎01-08-2020 14:06 - last edited on ‎01-09-2020 06:41 by Fitbit Moderator

‎01-08-2020 14:06 - last edited on ‎01-09-2020 06:41 by Fitbit Moderator

Hi all. My versa today has stopped working. It allows me to tap through to exercises etc however isn’t displaying the correct time and isn’t allowing me to “tap” through to see my steps and calories burned etc. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 06:39

‎01-09-2020 06:39

@Chloe1991, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it doesn't show the correct time and won't swipe when trying to view your stats.

 

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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