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Versa not syncing 250 step per hour with app

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‎10-24-2018 11:21

‎10-24-2018 11:21

Hi, I’ve got 8/11 hour on my Fitbit but on the app says only 2/11, I’ve deleted and reinstalled app, deleted and reconnected Fitbit and refreshed sync but it won’t sync properly and now I’ve lost 6 hours.. what can I do? 

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‎10-24-2018 21:20

‎10-24-2018 21:20

Try restarting your Versa several times. Im not sure if that will bring back the lost hours, but should make sure it doesnt happen again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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