help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing activity or recording heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2019 10:48

‎09-23-2019 10:48

Two problems, not sure if they are related. The versa records my active minutes but turns to zero minutes when I sync. In addition, it no longer detects HR. I tried the HR solutions and nothing happened. Reluctant to disconnect and reconnect device. When I did that with my Charge 2, I never got the app to recognize the device again. About to switch to a different brand.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-23-2019 20:44

‎09-23-2019 20:44

Have you checked the settings on your tracker to make sure that the heart rate is turned on @Claire3333?

Tried a restart of the Versa or a complete shutdown? 

As for the Active minutes, I've seen reports of this and a search may help. What type of device are you syncing through. Have you checked the proper board to see if this has been reported? 

 

When it comes to issues, especially issues with syncing, telling Fitbit that I'm not going to use this tracker anymore will be the best way to add a lot more problems to your current issues. And rarely will do any good. 

Best Answer
0 Votes