Versa not syncing correct number of steps.

[SarahL40]

My Versa has a certain number of steps but when I sync the number of steps in the app is wrong, by over two hundred steps right now. I was having a problem with steps correctly showing on challenges so I did all the trouble shooting steps recommended on other threads and factory reset my Versa as a last resort and I lost over 3,000 synced steps. Now I'm having this issue, I have forced quit the app, turned on and off Bluetooth, reset the Versa, uninstalled and reinstalled the app, and used a different phone to sync. All these issues started after the firmware update. Please help.

Phones: Samsung S9+ and LG V20

[JuanJoFitbit]

@SarahL40, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I'm sorry to hear that your Fitbit Versa is not syncing the correct amount of steps. I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

I'd like you to check out this help article, which explains why your Fitbit device may track or sync extra steps. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.