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Versa not syncing or connecting to phone

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‎03-15-2021 14:26 - last edited on ‎03-17-2021 15:42 by Moderator Alum

‎03-15-2021 14:26 - last edited on ‎03-17-2021 15:42 by Moderator Alum

My fitbit versa stopped syncing first of all I searched for advice and was told to uninstall app and return to factory settings which I did now it won't reconnect to my phone and keeps flashing up with chinese writing I restart the watch and it keeps coming back to chinese writing and won't do anything. How do I solve this?

 

Moderator Edit: Clarified subject

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‎03-17-2021 15:45

‎03-17-2021 15:45

Hi there @barbaramcgahan, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before posting your inquiry. I understand how you must be feeling. 

 

In addition to the steps you've done, please try the following:

 

  • Remove your Versa  from your Fitbit account and make sure it no longer appears on your phone's Bluetooth settings
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

 

If the connectivity issues persists, see Why won't my Fitbit device sync?

 

Hope that helps. 

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