Versa not syncing or responding

[Megans75]

I have had my versa since may of this year and just within the last week it loses time during the night. Yesterday it lost almost 4 hours during the day. Now I accidentally hit the factory reset button and it says it didnt work and I need to sync my versa and try again. I am unable to get it off of that screen. I have tried the reboot, forced stop the app, uninstalled the app and reinstalled it. Anyone have a fix? I would really like to get it back to a screen I can do something with. It just sits in the red X and wint move.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Megans75.

Thanks for sharing all of the details of what is going on and what you have tried to get your Versa to sync again. I'll be moving this thread to the Versa board as I think it is better suited for it.

In this case I'd recommend that you try to run the set up process as if you had a brand new device. That should definitely help so that it starts working properly once again.

Let me know if there are any further questions.

[SunsetRunner]

I am experiencing the same thing. It has not synced since Saturday. My WiFi is working. This is not fun. Please help.

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner.

Thanks for that information.

Did you try the process I detailed above? It should definitely help in getting your Versa to sync.

Look forward to your reply. 

[Megans75]

Thanks for your information....I have been trying all night to get this to sync or even come back to a regular screen with no success. I have turned the bluetooth on and off, unpaired all other devices, reinstalled the app and nothing is working. I have full wifi and I cant get it to work. I even tried to reboot it again using the left button and the bottom right button being held at the same time. I have followed all the instructions on the help page and even tried to sync it with my Kindle. It just puts a red x on the screen every time. Any other advice? I haven't had it long enough for it to break like this. I may need to switch to the Samsung gear fit instead. Again thanks for your help

Megans75@msn.com 

[LanuzaFitbit]

Hello @Megans75.

Thank you for sharing all of the details that you have already tried to get the Fitbit to sync.

Could you confirm if you have tried to follow all of the steps listed in this help article? If not please try going through all of the steps in order so that the Fitbit updates and that should do the trick.

Let me know if there are any further questions in the meantime.

[Tuckerboy]

Same here.  Not syncing since yesterday.

[Marisa_Amaral]

I just got my fitbit versa yesterday and I can say I'm quite disappointed.. My expectations were very high. Versa is not syncing... First I notice that it didn't counted my sleep, then that it wasn't receiving any of my phone notifications. When I solved this last part it didn't synced anything anymore.

Tried turning my phone off and on, my Bluetooth, reseting versa to factory settings... And nothing.

Can anyone help me? 

[LanuzaFitbit]

Hello @Tuckerboy and @Marisa_Amaral.

@Tuckerboy Did you try the steps I mentioned above?

@Marisa_Amaral, thanks for trying those steps to get your new Versa to sync without posting in here.

I'd like to ask some questions to better understand what could be happening:

• What phone are you using at the moment? 
• What Android version is it running?

Look forward to your reply.

[SunsetRunner]

Thanks for the info on how to get the Versa to sync. However, I'm not going to do that long process each time it fails to perform. I am sending it back. Not really worth the aggravation.
Diane

Sent from Yahoo Mail on Android

[Tuckerboy]

I put my Versa on the charger and it worked.

[ryanms3030]

I've had constant sync problems since buying mine 5 months ago.  I usually have to delete it from App, restart Versa and go through set up from scratch.  Mine hasn't been able to sync for 5 days now and I've tried that method many times and it won't come back.  Fitbit support blames my unsupported Moto G phone but I've been using the same phone for 5 months and it works most of the time.  I think the Versa is flaky lemon of a product that was released without being fully functional

[Marisa_Amaral]

I have a Huawei Mate 10 Lite, my android version is 8.0

The phone was released November 2017, Versa was released on April so I don't understand how they can't be compatible

[SunsetRunner]

Ahhhh, I also have a Moto G, so they must not be compatible with the Versa. I'm going to return it, as I only got it a short time ago, and bought it from QVC. Not worth the hassle.

[clan5casey]

iPhone 6s.  My versa synced at 5:01 am, I wore it all day but nothing has synced to my app.

[LanuzaFitbit]

Hello everyone!

In regards to the phones that are not on the supported devices list, it means that the app has not been fully optimized to work with those phones.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing. I'd also recommend following those steps for the ones that do have a supported phone.

Feel free to reach out if there is anything else I can help you with.

[Marisa_Amaral]

That's the thing... I've tried everything on your help article and still can have it syncing. It syncs in the first 5min when I reboot versa and go back to manufacturer settings and nothing more..

[LanuzaFitbit]

Hello @Marisa_Amaral.

As I mentioned above, it seems to be because your phone is not part of the supported list. In this case, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if there is anything else that I can help you with.