Versa not syncing properly.

[MikeChen]

Hi Guys,

I have owned this versa for over 3 weeks, I am loving it but however, the syncing problem is really killing me. I have to unpair and repair or uninstall and reinstall the app to get it working each time. The best I have it going with any syncing issue is 2 days. I have to redo everything to make it sync almost every day in the past three weeks. 

I am wondering if this will be fixed soon with the new update or is this only me?

 Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MikeChen, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know the troubleshooting you've taken in hopes to resolve this issue. At this moment, before uninstalling/reinstalling the app, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, if this doesn't work, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LauraMc]

I'm having the same issue as Marco but it's been going on for a month and I believe burnt up my motorola phone. I did all the steps - never worked more than 2 days. Finally got it going last week for 3 days and I put it on all day sync. Then my phone sends me an alert in red "Android Shutdown" and was so hot I had to take the battery out. Took the battery out, let it cool for a few hours, put battery in but did not connect to charger. Phone was so hot I thought it would explode. Took it apart and ordered a new phone. So now, I'm syncing to my galaxy tablet til I get a phone. Everything was fine when I got up this morning. Then headed out the door, I realized the screen was blank. Tried to sync it and tried a reset and now it says I have a clock error. No clock I pick will install however. I'm scared to even try to sync it when I get my new phone. It just seems to be one problem after another. 

We get incentives through my health plan for the data fitbit transfers so this is literally costing me money. Why won't they put out an appropriate fix?

[MikeChen]

I have tried pretty much everything you have pointed out. 

Today, I had to re-install and re-pair like 3 times!!!!!

I am wondering if there will be any fix coming up soon with the new software/firmware update. 

My current firmware version: 32.32.10.15

[BLQ]

Having the same issues..Versa hasn't synced for 4 days!

[sonjacm]

mine hasn't synced since yesterday!! it has worked great since the day before......

[Cibassiby]

I had the same issue and I didnt notice that my versa wasnt syncing until I came home from vacation and it was still set in EST. I did some research and was able to restart my phone and unpair and repair my versa and it is working fine now. Hopefully it stays this way. I havent had any other issues until yesterday.