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Versa not syncing to MotoG5 or Samsung s5e

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‎02-06-2020 18:26 - last edited on ‎02-07-2020 10:29 by

‎02-06-2020 18:26 - last edited on ‎02-07-2020 10:29 by

Since Google have purchased Fitbit my versa has got worse. It won't synch, it won't talk to my phone MotoG5 or my Tablet Samsung s5e, I am on the verge of binning it and buying another brand tracker. Sorry about the rant but I have tried every fix available and nothing works.

 

 

Moderator edit: subject for clarity

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‎02-07-2020 10:28

‎02-07-2020 10:28

Welcome to the Fitbit Community, @Splondy67. 

 

Thank you for sharing the details of the difficulty you're experiencing with syncing your Versa to your phone MotoG5 or Tablet Samsung s5e. I totally understand how you are feeling and appreciate your efforts to resolve this. While your devices are not supported devices for the Fitbit app at this moment, it doesn't mean that your watch won't work with the app entirely, but rather that some of its functions might work intermittently. You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their devices to the fullest. I appreciate your understanding. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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