Versa not syncing to my phone

[Lex_eli2]

I have a samsung galaxy S9, my fitbit will occasionally sync to it, will be good for a few hours then it won't sync again. It just gives me the "restart bluetooth" notification on the app. I have restarted bluetooth, shut both my phone and fitbit versa off then back on. I talked to a few representatives about the issue and tried every solution they could give me to try and the issue still isnt fixed. The last representative I talked to, finally told me that it was a issue with the software in my device. Its irritating, especially since I had a a fitbit blaze and had no problems with it up until the battery went bad. I'm very upset about this issue, since I spent so much money on something that doesn't work like its suppose to.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Lex_eli2 welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is experiencing syncing issues and won't receive notifications.

I totally understand how you feel about this issue. I was able to get in touch with our Support team regarding your case and our team is actively working in order to get a solution soon.

We appreciate your patience and understanding with this.

I'll be around if any question arises.