help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing with Samsung S20 FE

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2021 11:47 - last edited on ‎01-26-2021 15:40 by Fitbit Moderator

‎01-26-2021 11:47 - last edited on ‎01-26-2021 15:40 by Fitbit Moderator

My versa used to sync all the time with my versa, but since the update, it won't sync at all, only about 1% of the time while charging. I don't get how it can just change, I've reset it, uninstalled it, reset Bluetooth. So annoying. It worked and now it doesn't. Anyone else having the same issue? 

 

The response I got from fitbit was 

 

"We know you're wondering because your Samsung Galaxy S20 FE works before. Your mobile device does meet the requirements needed to install and have the Fitbit sync to the device. Since the mentioned model is not yet tested nor listed on our compatible list, minor complications such as intermittent syncing or other issues may occur. But you know what, our team is working to have this device or the new release devices be compatible. However, we are unable to provide a specific time-frame for when it will be supported."

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-26-2021 15:40

‎01-26-2021 15:40

Hello @Chazzyllama, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes