Versa not syncing with my phone.

[Jadepdil]

I have restarted my phone and watch, and force stopped app, uninstalled app rebooted watched and more than once, still no luck syncing, my phone shows connected to watch with Bluetooth and watch says connected??? Help what am I doing wrong

Moderator Edit: Clarified Subject.

[NellyG]

What phone are you using? Is it on the Supported Devices List?

[Jadepdil]

The problem is that it was working and then just stopped, could I be missing something, set it up on the 10th November and it then synced last on the 19 th

[MarcoGFitbit]

Hello @Jadepdil, have a warm welcome to the Fitbit Community, it's great ot have you on board. It's nice to see you too @NellyG, thanks for your input on this situation. 

@Jadepdil, I appreciate you have taken the time to report this and for letting us know the troubleshooting steps you've tried so far. Are you currently using an iPhone or an Android phone? At this moment, I would like to suggest you to set up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information will be deleted. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[ksullivan89]

Mine is also having the same problem after it has worked fine for weeks! 

My phone displays the message 'found it!' and says connecting to tracker but does not progress from this screen. 

[armysoldier13]

I am experiencing the exact same thing. I just bought my versa 3 days ago.

[JanJack1234]

Tried this, a tick appears saying Found It! But the message at the base of the screen says Connecting to tracker.... it can't connect, just searching continuously.

[DramaQueenDiva]

@JanJack1234, @armysoldier13, and @ksullivan89, have you guys checked the "Supported Devices" link provided by @NellyG?  That could be part of the issue, if it's not on that list.

[CLSChicago]

I am having the same issue as the others.  Tried the suggested process and it has been "Connecting to Tracker" and not progressing.

[ksullivan89]

Mine is working now. I held all the buttons in on the tracker until it restarted and I could set it up again like new.

Sent from my iPhone

[Jadepdil]

I finally decided to factory reset and that sends to have worked but I have lost data

Sent from Yahoo Mail on Android

[CLSChicago]

Mine is now working.  After I had removed this device and the original directions in this string didn't work, I decided to try and do a shut down.  I thought why not.  Well that seems to have worked.  The app ended up asking me for the 4 digit number that came up on the watch and then it finished set up.  It appears I did not lose data.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate many of you have come back and let us know that after restarting your Versa or performing a factory reset on it your issue has been resolved, I'm very glad. Now, if any of you are still experiencing issues while setting up your Fitbit Versa, please feel free to reply, we'll be happy to continue assisting you. 

Thanks for your patience and understanding, I hope you have a great day. 

[Jadepdil]

Happy now working perfectly, just did a factory reset, if I've been away from my phone to long I just force a sync and it seems to help.,thank you all for the advice. Sent from Yahoo Mail on Android

[MarcoGFitbit]

Hello @Jadepdil, I hope you're doing well, thanks for taking the time to let us know that after a factory reset, everything seems to be working well with your Versa, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!