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Versa not syncing with my phone

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‎03-01-2019 21:42 - last edited on ‎03-02-2019 05:52 by Fitbit Moderator

‎03-01-2019 21:42 - last edited on ‎03-02-2019 05:52 by Fitbit Moderator

I have tried all of the suggestions. My fir bit stop syncing today. I have restarted everything. I have even un paired it to my phone and uninstalled the app. Now it wont reset up. HELP!

 

 

Moderator edit: updated subject for clarity

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‎03-02-2019 05:51

‎03-02-2019 05:51

@Kathleen0721 Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped syncing with your phone. Thank you by the way for troubleshooting this issue before contacting our forums.

 

Please let me know what is your phone model. Also, let me know if you get any error message when your tracker tries to sync your data.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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