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Versa not syncing with my phone

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‎05-09-2020 09:57 - last edited on ‎07-09-2020 06:07 by Fitbit Moderator

‎05-09-2020 09:57 - last edited on ‎07-09-2020 06:07 by Fitbit Moderator

This is a replacement versa lite for a faulty first purchase. Now this one will not maintain sync during the download during set up....... therefore won't set up. I have tried all the troubleshooting options but nothing! 

 

 

Moderator edit: updated subject for clarity

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‎07-09-2020 06:06 - last edited on ‎08-26-2024 03:30 by Fitbit Moderator

‎07-09-2020 06:06 - last edited on ‎08-26-2024 03:30 by Fitbit Moderator

Hi @Nicflick, welcome to our Fitbit Community. Regarding the syncing issue that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

JuanJo | Community Moderator

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