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Versa not syncing with text message ONLY - other apps are syncing

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‎09-19-2019 12:58

‎09-19-2019 12:58

Yesterday morning my Versa stopped giving me text message notifications ONLY and I am still getting all other notifications. I have an android (Samsung Galaxy 9+).

I've tried EVERYTHING listed, I think. Turning phone off/on. Bluetooth off/on. Disabling/enabling notifications. 

 

Suggestions?

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6 REPLIES 6

‎09-19-2019 13:43

‎09-19-2019 13:43

same here but it's been 3 days for me.  Wish it would be fixed.

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‎09-19-2019 13:44

‎09-19-2019 13:44

I'm having the same issue. I posted about it here https://community.fitbit.com/t5/Versa-Smartwatches/Default-text-messaging-notifications-not-working/...

 

Looks like it's happened to few others too. Still waiting for the magic solution. I don't get why all the other notifications are working perfectly, except for the text messages. Makes no sense. Hope they fix it soon. 

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‎09-19-2019 13:52

In response to Lilly316

‎09-19-2019 13:52

Thank you so much! I talked with tech support and they say it is a "known issue" but don't have any further information to offer other than they are working on it.

 

It is extremely frustrating. Text notifications are the highest priority to me. 

 

I'll check out your post, I searched a bit but didn't see anything else similar. Thanks!!

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‎09-20-2019 07:20

In response to jam5222

‎09-20-2019 07:20

Update: Someone posted on another thread that uninstalling and reinstalling the app worked. I just did it and it worked today and it didn't yesterday!!

 

 

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‎09-20-2019 07:26

In response to jam5222

‎09-20-2019 07:26

do you have to be close to your phone to get text notifications? I was hoping to walk around my building at work without my phone and still get text notifications, but that doesn't seem to work. 

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‎09-20-2019 07:49

In response to araffel

‎09-20-2019 07:49

I always have my phone with me so I don’t know if you have to be close to the phone or not.

Sent from Mail for Windows 10
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