Versa not syncing

[ceshefferly]

I just got my Versa yesterday and it worked fine (aside from some difficulties getting everything updated and installed) until about 8:00 this morning. Then it stopped syncing. Now it won’t sync my steps to the app and the clock is 4 minutes slow. I have tried everything:

• Phone restart
• Versa restart
• Delete app from phone and reinstall
• Delete Versa from app and add it back on
• 4 factory resets (because that was how many it took to get everything to install properly again)
• Made sure my Alta was forgotten by Bluetooth
• Turn Bluetooth off and back on
• Made sure the firmware was the correct version
• I have tried all of the suggested things and I have gone back and re-tried things after taking later steps, such as restarting the Versa anytime I changed anything.

Is this a common problem, and is there a way to fix it?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @ceshefferly, great to see you around.

Thanks for troubleshooting this by yourself. I would like to know if you keep having syncing issues? If you do, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[ceshefferly]

Hi,

i have tried all of those suggestions. It worked last night, it took about 15-20 minutes to sync this morning and my last successful sync was  7 hours ago. It just keeps looking...connected...syncing...stop

looking...connected...syncing....stop. 

It is now draining my phone and the Versa because I can’t get the All Day sync to turn off unless I turn off the Bluetooth and it just keeps trying and trying and trying. 

Very annouing...is just like to know if this is an update problem that will be fixed or a problem with my Versa. I can exchange it at no cost. 

[Joanne25]

I'm having the same trouble. Only thing that seems to work for me is to delete the app and redownload it. I don't want to have to keep doing this though every time I want to sync my fitbit. I've had to do it about 5 times this week. 

[ceshefferly]

That doesn’t even work for me...

Get Outlook for iOS

[Lauren_r93]

Mine is doing he exact same! It stopped syncing before mid day yesterday and won’t pull through any stats at all from yesterday or this morning. They appear on the watch but not in the app. I have also tried everything. Not had any prior problems

[ceshefferly]

My Versa won't sync to my phone...is it possible to sync it using a computer through Bluetooth? 

[SunsetRunner]

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@ceshefferly wrote:

My Versa won't sync to my phone...is it possible to sync it using a computer through Bluetooth? 

---

A Windows 10 computer with Bluetooth 4.0 or better works just fine.  That's what I use and I understand you can also use a Windows 8/8.1 by using a dongle or if it has Bluetooth 4.0.

Here are some setup instructions.

[DramaQueenDiva]

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@ceshefferly wrote:

My Versa won't sync to my phone...is it possible to sync it using a computer through Bluetooth? 

---

Yes, provided that you can either get your hands on a Fitbit dongle or your computer has a built-in Bluetooth.  You will need to download either the Fitbit Connect app or the Fitbit app from your App Store.

[PunkCupcake]

I had the same problems and tech support couldn’t fix the issue, had to send my unit for replacement, this was the most disappointing gift, just couldn’t get the thing to sync for longer than 6 hours.

[ceshefferly]

Did you get the replacement yet? If so does that one work? I spoke with them tonight too and they told me the same thing. I got mine from Best Buy and got the 2 year protection so they should replace it no problem, but if not I’m in the same boat and will be shipping mine back too. I agree, disappointing and so frustrating. My hubby actually did a good job with a Mother’s Day gift this year and I feel bad that it doesn’t work.

Get Outlook for iOS

[PunkCupcake]

I haven’t received it yet. Hopefully it will be here next week sometime. They kept on promising me the replacement unit was not on backorder even when they email they sent me stated it was backordered, I will just wait and see, will totally report if I am having the same issues tho.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am glad to see here that some of you will get a replacement watch, at the moment of receiving it, you just need to do the following from the Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

For the ones that keep having issues, have you take a look at my previous post? If you haven't, please do and follow the steps there.

See you around. 

[ceshefferly]

Took it back to Best Buy yesterday and the replacement arrived today. So far it is already better. No troubles updating the first time like I had with the last one. My advice is if it keeps having syncing problems exchange it. We will see though. 

[AlejandraFitbit]

Those are great news @ceshefferly, I am glad to hear that you received a replacement and that is working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up. 

[Mdyoung]

When is Fitbit going to fix the issue. A person should not have to reset, delete apps, restart, unconnect and jump through more hoops for the product to work. I purchased my Versa on Sat. And have problems since I took it out of the box. I’m to the point that I want my money back and I’m going to buy an Apple Watch. Hate to leave Fitbit but this ridiculous.