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Versa not syncing

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‎06-20-2018 06:00 - last edited on ‎06-21-2018 06:44 by Moderator Alum

‎06-20-2018 06:00 - last edited on ‎06-21-2018 06:44 by Moderator Alum

I turn my phone off at night, every morning my Versa can’t be found. Have to install it then re install it.  Any ideas?

 

 

Moderator edit: subject for clarity

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‎06-21-2018 06:45 - last edited on ‎12-25-2024 13:48 by Fitbit Moderator

‎06-21-2018 06:45 - last edited on ‎12-25-2024 13:48 by Fitbit Moderator

A warm welcome to the Community @SunsetRunner.

If you are having issues with your Versa syncing in the morning, I recommend taking a look at the Why won't my Fitbit device sync? help article and follow the instructions provide there. Maybe it needs some time to connect with your phone after you turn it on.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-28-2018 14:21

In response to AlejandraFitbit

‎06-28-2018 14:21

Yes you helped me fixed problem! Working great now!

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‎07-01-2018 04:22 - last edited on ‎12-25-2024 13:49 by Fitbit Moderator

In response to SunsetRunner

‎07-01-2018 04:22 - last edited on ‎12-25-2024 13:49 by Fitbit Moderator

Those are great news @SunsetRunner, I am glad to hear that your Versa is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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