Versa not syncing

[klong]

Very recently acquired a Versa.  Initially, it wouldn't even set up as a device on my iPhone, getting hung up on the "connecting to fitbit…", but after two days of trawling through the many fora of people having the same issue and doing all the recommended actions (bluetooth off/on, restart phone, Versa reset, different WiFi networks etc... all the recommended actions provided by the various users and Moderators on this and other sites) I managed to get it connected to my laptop, instead of my iPhone.  Fair enough. However, first time I tried to sync it, it just dropped off the map, again, and that was the last time I've been able to connect it to the app, either on iPhone (tried 2, actually) or laptop.  And yes, I did delete all trace of it, and the fitbit app, from each device before trying a new device.  The problem seems pretty clear - if I look at the Bluetooth settings while it's "connecting to fitbit", the Versa moves from "My Devices - Connected" to "Other Devices" at random, infrequent intervals.  My question is, is it worth persevering with my Versa in the hope there will be an update coming which will fix this (although without it being able to connect in the first place...?) or is it likely to be a faulty unit that I should send back for a replacement?  Any thoughts welcomed! 

[AlejandraFitbit]

Hey @klong, a warm welcome to the Community.

I appreciate all the efforts in trying to fix the syncing issue you are experiencing and will be glad to help you with them. Please take a look at the following help articles and follow the steps there:

• Why won't my Fitbit device sync?
• Why isn't GPS working on my Fitbit device?

Let me know the outcome. 

[samsung9]

sounds like a defective Versa to me, get a replacement to be sure

[klong]

Dear AlejandraFitbit

Thanks for the response, and the link to the help page. Over the past week I and my wife have tried all of those steps many times, and many others suggested in the community pages, including trying to install the Versa on two different iPhones and one laptop, and also using WiFi in different locations. Unfortunately, all attempts resulted in the same way, i.e. it's still not working. Clearly, by the number of other people identifying the same problem in the community pages, something is awry. What I'd be keen to understand is if it's a software issue or a hardware issue. If it's software problem which Fitbit is aware of and working towards a fix I'd love to hang on to the Versa (I bought it for my wife as a present and she loves the look and feel of it, if only it would work). If it's a hardware problem with the Versa then I'd like to send it back and get a replacement.

Many thanks

Kevin

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