Versa not syncing

[Firefly71]

I am very frustrated! I have had terrible luck syncing my Versa to my Samsung S7, Lenovo desktop or Kindle Fire HD. When I first purchased it there were zero issues, but after an update it never syncs. I have removed it from the Fitbit app several times and nothing. I am considering going back to my Blaze! If there is any advice out there it would be greatly appreciated!

Moderator edit: subject for clarity

[Elliemak]

My versa is not syncing either on my iPhone or windows computer it’s so frustrating. They said this issue was fixed but it is not. I even deleted the device and tried reinstalling it...lost all my data by doing that. Someone needs to help with this issue...please

[AlejandraFitbit]

Great to see you here @Firefly71 and @Elliemak welcome to the Community.

I appreciate all the efforts in trying to fix this issue. If you are having syncing problems, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also check that your units are in our list of compatible mobile devices.

Let me know the outcome. 

[Bmichaelong]

I myself have tried everything your help section has said to do....twice. $250 watch that has constant problems. Starting to believe the Iwatch people smh. Fitbit sucks.

[Elliemak]

My phone was syncing for two months and now is not. I tried all the troubleshooting ways and even deleted the watch and still it’s not working...it say connected and then stays in the circling with nothing else happening. This is getting extremely frustrating.

Have a blessed day
Ellie

[Firefly71]

Here I am yet again with the same old complaint that my Versa will not sync, will not stay linked to bluetooth and freezes often. I followed all the steps given to alleviate these issues and none have been successful on many occasions I've tried them. I'm on the verge of getting rid of the watch! I recently was at Bestbuy, noticed the salesman was wearning a Versa. I asked him if he has had any issues with his syncing or bluetooth connectivity. He stated no and the funny thing about it his device isn't even listed as a compatible device (mine is an is a Samsung Galaxy s7). He stated he would send it directly to Fitbit and demand answers to my problem. I tend to agree!!

[MarcoGFitbit]

Hello @Bmichaelong and @Elliemak, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @Firefly71, thanks for taking the time to reply. 

I appreciate your participation in the Forums and for letting me know you've already tried the troubleshooting steps in the link provided by @AlejandraFitbit. At this moment my best recommendation would be setting up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information already synced to your account will be deleted. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Firefly71]

Have done several master resets and they have not helped. I am within the one year warranty, what else can be done?