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Versa not to able to start my Fitbit

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‎10-23-2019 11:06 - last edited on ‎04-09-2022 12:58 by Moderator Alum

‎10-23-2019 11:06 - last edited on ‎04-09-2022 12:58 by Moderator Alum

My Fitbit app was showing notification error after few intervals since I have bought

So read the comments from others in community n did factory reset

But since then I'm not to able to start my Fitbit

Charged it holded the 3 buttons for more than a minute still screen is blank

Screen even is blank when I am charging the Fitbit

Please give me a solution for this.

 

 


Moderator edit: subject updated for clarity

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‎10-23-2019 12:29

‎10-23-2019 12:29

Hi @pooja-A , did you feel a strong vibration during the Factory Reset? If yes, that means that the FR actually worked but there is no Fitbit iOS anymore on it and needs to be setup from scratch, but since your screen is/stays blank during charging, I think you have a serious problem and therefore I advice you to call Customer Support asap. Regards kuzibri 

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