Versa not tracking Heart Rate, Exercise, or Sleep in Dashboard

[bitesizebeauty3]

Hello, 

Two days ago my Versa stopped tracking my Heart Rate (still shows up on watch, but no tracking), any exercise (will not show up at all), or my sleep. My device is not even a week old. 

I have tried:
uninstalling/reinstalling app

restarting my fitbit

powering off my fitbit

toggling buttons, making sure heart rate is "on" 

manually entering (this does not yield any results)

I keep my device clean, and when it's not in use it's kept in a cool and dry place. 

I'm hoping FitBit will respond. Again, this device is a week old. I was not expecting to have these issues. 

[LiliyaFitbit]

Welcome to the Fitbit Community @bitesizebeauty3. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're having with your one-week-old Fitbit Versa which stopped tracking your heart rate, exercise and sleep. Thank you for sharing the troubleshooting steps you tried and for letting me know that you follow the wear and care instructions. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance.