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Versa not tracking Sleep Stages.

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‎02-22-2019 04:21 - last edited on ‎02-23-2019 07:17 by Moderator Alum

‎02-22-2019 04:21 - last edited on ‎02-23-2019 07:17 by Moderator Alum

My Versa is the only fitbit tracker I have had problems with sleep tracker feature. The Versa will randomly puck a segment of time and record about an hour maybe 2 of sleep. On rare occasions, more. This was not happening wirh the others i have owned including the last 2, Charge HR, or Charge 3. I have done a factory reboot already. I love all the other features on this tracker. Please help!

 

Moderator Edit: Clarified Subject.

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‎02-23-2019 07:19 - edited ‎02-23-2019 09:59

‎02-23-2019 07:19 - edited ‎02-23-2019 09:59

Hello @flowerchild1965, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing yur experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. 

 

Please note that the Fitbit app currently has in-app insight notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

 

  1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
  2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
  3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

 

  • For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
    • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
  • Do you have at least 3 consecutive hours of sleep?
    • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
  • Your tracker's battery isn't at a critically low level prior to falling asleep.
  • Your device is tracking and syncing heart rate data.
    • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
  • Your Fitbit App is updated to the latest version.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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