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Versa not tracking active minutes

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‎11-14-2019 17:04

‎11-14-2019 17:04

As of this morning my versa will not track active minutes

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5 REPLIES 5

‎11-15-2019 01:41

‎11-15-2019 01:41

Hi @Drury1  Try restarting it several tmes and see how it goes in the future. P.ease come back if you continue to have problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-16-2019 17:38

In response to NellyG

‎11-16-2019 17:38

Restart the app or versa?
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‎11-16-2019 23:16

In response to Drury1

‎11-16-2019 23:16

Sorry, I meant the Versa. Do it several times 

 Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-19-2019 02:21

In response to NellyG

‎11-19-2019 02:21

Nothing. I realized it isn't tracking my heart hate.
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‎11-19-2019 04:21

In response to Drury1

‎11-19-2019 04:21

On your Versa go to the settings app and check that the Heart Rate is still turned on. If it is and it is not recording your heart rate do a factory reset (settings app on the Versa and scroll down to About) and tjen set the watch up again. If the heart rate is still not working you will need to contact Support.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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