Versa not tracking active minutes

[pallavimagji]

Hi all I have been using Fitbit versa for an year but recently I have noticed that suddenly my device stopped showing active mins even I am walking for an hours it still shows zero. I restarted my Fitbit device and also restarted my phone but still it's not working can someone help me out 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @pallavimagji, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[pallavimagji]

Hi, again my device stopped showing active mins. Yesterday I went out for a walk for almost an hour but still not reflecting zero . I restarted my devices but of no use ... Not sure what's wrong can u please help me

[Marilynrv]

I generally have 5000 steps for 2 miles approx. Today it showed 5061 steps, 42 minutes but only 1.36 miles. Needing answers to this problem as well. It was tracking everything just fine until today.  Thanks for any help. 

[pallavimagji]

Hi again my active minutes stopped working. Went out for walk for an hour but still active minutes shows as zero. I restarted my phone and Fitbit versa many times but still its of no use... Pls suggest