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Versa not tracking activity min; App not tracking calories or days

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‎09-13-2018 14:19 - last edited on ‎09-14-2018 09:00 by Moderator Alum

‎09-13-2018 14:19 - last edited on ‎09-14-2018 09:00 by Moderator Alum

About a week ago, my Versa stopped tracking activity minutes or calories. Sometimes the “calories burned” actually goes in reverse during the day. My app is reflecting the same AND it has lost track of what day it is. My weeks now contain multiple Tuesdays, for example, and there are more than seven days per week. I updated the app this weekend on my iPhone but no change. 

 

 

Moderator edit: Subject for clarity 

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‎09-14-2018 09:00

‎09-14-2018 09:00

Hey @ImAkn, welcome to the Community! This sounds very odd. In regards of the active minutes, can you please tell me what activity are you performing? And it's duration? I'm asking because active minutes are tracked if you are doing a moderate to intense exercise for at least 10 minutes. Now in regards of the info that you are looking at the app, about multiple Tuesdays and more than 7 days per week, for example, can you please post a screenshot so I can take a look? In this I can further investigate this issue. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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