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Versa not tracking and green HR light is flashing intermittently

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‎06-22-2018 07:03

‎06-22-2018 07:03

I've had my Versa since April with few issues until this morning when it stopped tracking and showing notifications. The green HR light/sensor flashes intermittently when I take it off my wrist but then stops altogether after a minute or so. My Versa is at 97% and syncing properly with the app, just not tracking. I've read about a bazillion posts and tried all the troubleshooting recommendations including:

  Changing position on wrist

  Turning HR settings on/off

  Restarting

  Factory reset

  Removing versa from acct

  Adding versa as new device

  Removing and reinstalling app

NOTHING has worked and I am VERY frustrated!!! Please help me fix this😁

  

 

  

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‎06-22-2018 07:32

‎06-22-2018 07:32

Time to contact Customer Support.

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