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Versa not tracking any sleep data after update

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‎01-19-2019 03:50

‎01-19-2019 03:50

Hi,

 

Has any one experienced any issues with their Versa after the update?  My Versa has been working beautifully until it updated on Monday.  Now there is no green flashing light and it hasn't tracked any of my sleep since Monday.  It is still tracking my steps but that seems about it.  Help?! 

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‎01-19-2019 04:10

‎01-19-2019 04:10

If the green lights arent flashing then it wont track heart rate. With no heart rate you wont get sleep stages. Check in the settings app on the watch that Heart Rate is still turned on. If it is, turn it off, restart your Versa several times and turn it back on and see if the green lights come on

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-19-2019 04:31

In response to NellyG

‎01-19-2019 04:31

Hi!

Thanks for the tip - have followed it but sadly still no flashing green lights 😞

Sent from my iPhone
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