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Versa not tracking bike rides

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‎09-15-2019 06:13

‎09-15-2019 06:13

Just got a replacement Versa and still not recording km when cycling. GPS on and set always connected set. Start riding once connected records time but not distance 0km yesterday for 30+ km ride. My old Blaze tracked distance. So frustrated...any tips would be greatly appreciated.

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‎09-17-2019 09:08 - last edited on ‎01-31-2025 10:02 by Fitbit Moderator

‎09-17-2019 09:08 - last edited on ‎01-31-2025 10:02 by Fitbit Moderator

@CF0 Welcome! It's great to see you around! 

Let me help you with your missing distance on your bike activities. The team is aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-17-2019 14:54

In response to AlvaroFitbit

‎09-17-2019 14:54

@AlvaroFitbit   This 'error' should not exist. This is poor planning by the app developers.  Basic keep fit activity - that FitBit cannot put the miles ridden to your dashboard.

 

'We are investigating' just does not cut it anymore.

 

FitBit - you are losing your leading edge on the market.

 

I'm right on fence 20 Sept Apple watch 5 release date & all that is holding me back is the 18 hour battery life as opposed to the 2 - 3 days (depending on activities) of the Versa.

 

Seeing all teh negative posts about Versa 2, the glitches with the latest update to the app?

 

FitBit you seriously need to be sorting your backyard out & PDQ.   

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎06-26-2020 19:17

In response to GrubbyDuck

‎06-26-2020 19:17

I totally agree. I got the same issue, piece of crap.

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