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Versa not tracking calories, distance and heart rate accurately

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‎06-25-2019 09:05 - last edited on ‎06-26-2019 06:58 by Fitbit Moderator

‎06-25-2019 09:05 - last edited on ‎06-26-2019 06:58 by Fitbit Moderator

Having been wearing and loving for a couple of months now. Suddenly having loads of problems: calorie count during activity is way less than it should be, heart rate is showing about double at rest and even when I ran 3 miles the other day it just logged at 1.44 miles. Help!

 

 

Moderator edit: updated subject for clarity

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‎06-26-2019 06:57

‎06-26-2019 06:57

@AngelaWebb it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your calories burned, heart rate and distance accurately.

 

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, monitor your Versa during the next 48 hours and see if it tracks your stats accurately.

 

Make sure that your profile settings (height, weight and gender) are correct.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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