Versa not tracking floors and active minutes

[JayBee661]

1. My versa is not recording floors.

I am aware it counts a floor as going up not down. I have been up and down the steps all day and I have 1 floor.

2. I have done training workouts from the watch and it doesn't show them as active minutes. It is not calculating any active minutes for me at all for that matter.

I have turned the watch off and on again.

I have factory reset the watch. This helped none. At first it was just floors now it is floor and active minutes. I upgraded from a charge 2. This watch is so unreliable compaored to the charge 2. I'm so upset at how much money I paid for this to have problem after problem. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @JayBee661, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is your device not recording floors at all or inaccurately? More details will be appreciated so we can move forward.

Keep me posted and let me know if you have any additional questions. 

[JayBee661]

I decided to remove the floors and the active minutes all together because
they stayed at zero. I have noticed now that I have added the active
minutes back it is working.