Versa not tracking heart rate accurately

[moon32]

Hi there,

I went for a leisurely stroll up to pick the kids up from school. 17min round trip on a flat suburban footpath with 2 kids, nothing remotely close to hard work. I get home, to find that my Versa logged it, even though I didn't set it to. Then I checked the log in my App - apparently I got my HR up to 173bpm! My HR Max is 178 & I have worked in the Fitness Industry for 17 years, so I know what 173bpm feels like & my normal daily stroll up to pick the kids up was not a "workout" that gets me up to 173bpm.

This is making me question the accuracy of all my previous readings of my workouts.

Any insights into the possibility of my Versa being possessed or something? 

I have only had it for 5 days & I am really enjoying it, but now I am doubting its accuracy.

Help please.

Thank you.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@moon32 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it tracked high heart rate data when you went for a leisurely stroll up, which is not a hard work activity.

I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After this, please check out and follow the steps listed in this help page, which explain how you can improve the accuracy of your hear-rate readings. Please monitor your Versa's behavior during the next 48 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[moon32]

Hi there!
Thank you for such a fast response! I did exactly as you suggested & read
the articles. I think the problem was because I naturally wear a watch on
the inside of my wrist, not the top. I have naturally worn watches like
this my whole life, so I wore my FitBit the same way. Once I flipped it up
onto the top of my wrist & have worn it like this for the last few days, I
have had much more success with it's readings.
However, it is no longer comfortable. I find it cumbersome & chunky & it
gets in the way all the time. (This is why I have always worn watches on
the underside of my wrist). But I am loving what it is doing for my health
so much, that I just deal with it & get on with my day.
Have a great day!
Misty

[JuanJoFitbit]

@moon32 I'm so glad to hear that your Versa is tracking your heart rate. I totally understand how you feel and I get your point since you find it cumbersome to wear it that way.

However, don't hesitate to get back if you need further assistance and I'll be glad to help you.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[moon32]

Thank you for your help!
I am very impressed with the level of support that FitBit provides.
Keep up the great work 🙂

[JuanJoFitbit]

@moon32 You are very welcome! I appreciate your kind words and positive feedback since this helps us to keep improving our products and services.

Don'e hesitate to get back if you need further assistance and I'll be happy to help.

Hope you have a great day!